Terms of Service

1. Who we are

Basis ("Basis," "we," "us," "our") is operated by Basis Wellness Developments LLC, a Wyoming limited liability company with its registered office at 30 North Gould Street, Suite N, Sheridan, Wyoming 82801, United States.

Basis is a technology and administrative platform. Basis is not a medical practice, does not employ physicians or other clinicians, and does not practise medicine or pharmacy. Medical services are provided by independent, licensed healthcare providers. Medications are dispensed by independent, licensed pharmacies. See our Scope of Services page for detail.

These Terms of Service govern your use of basiswellness.com, join.basiswellness.com, and any related services (together, the "Platform"). By using the Platform you agree to these terms.

2. Eligibility

You must be at least 18 years old and physically located in a US state where our provider network is licensed. We do not serve patients outside the United States. Availability by state may change without notice.

3. What you agree to

By using Basis you agree to:

• provide accurate, complete and current medical and personal information
• not misrepresent your identity, age, location or medical history
• use any medication prescribed to you only as directed by your prescribing provider
• never share, resell, or transfer prescribed medication to another person
• notify your provider promptly of any change in your health or medications

Providing false or incomplete information may result in a provider declining treatment, and may put your health at serious risk.

4. No guarantee of treatment

Completing a medical intake does not guarantee that a provider will prescribe treatment. A licensed provider reviews your information and exercises independent clinical judgement. Providers decline treatment where it is not clinically appropriate.

You are not charged for medication if treatment is not prescribed. See our Payment & Billing Consent page.

5. Medications

Medications prescribed through the Platform may be FDA-approved or compounded.

Compounded medications are not reviewed or approved by the FDA for safety or effectiveness. Compounded medications are prepared by licensed compounding pharmacies in accordance with applicable state and federal law.

Medication is dispensed by Rush Pharmacy, a licensed compounding pharmacy. Product packaging and appearance may vary.

6. Not for emergencies

Basis is not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency department immediately. Do not use this Platform to seek emergency care and do not wait for a response from us.

7. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@basiswellness.com if you believe your account has been compromised.

8. Acceptable use

You may not use the Platform to violate any law, infringe any right, transmit malicious code, attempt to gain unauthorised access to our systems, or scrape, copy or resell any part of the Platform.

9. Intellectual property

All content on the Platform, including text, design, graphics, logos and the Basis name, is owned by Basis Wellness Developments LLC or its licensors and may not be reproduced, distributed or used without our written permission.

10. Third party services

The Platform integrates services provided by third parties, including our telehealth platform provider, provider network, pharmacy partners and payment processor. Your use of those services may be subject to their own terms.

11. Disclaimer of warranties

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Platform will be uninterrupted, timely, secure or error-free.

Nothing in this section limits the professional obligations of the licensed providers or pharmacies in our network.

12. Limitation of liability

To the fullest extent permitted by law, Basis Wellness Developments LLC and its officers, members, employees and agents shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, data or goodwill, arising from or relating to your use of the Platform.

Our total aggregate liability to you for any claim arising out of or relating to these terms or the Platform shall not exceed the total amount you paid to Basis in the twelve months preceding the event giving rise to the claim.

Clinical decisions are made by independent licensed providers and dispensing is performed by independent licensed pharmacies. Those parties are responsible for their own professional conduct.

Some states do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Basis Wellness Developments LLC from any claim, demand, loss or expense, including reasonable legal fees, arising out of your breach of these terms, your misuse of the Platform, or your misuse of any medication.

14. Dispute resolution and arbitration

Please read this section carefully. It affects your legal rights.

Most concerns can be resolved quickly by contacting us at support@basiswellness.com. We ask that you contact us first and allow us thirty days to resolve any dispute informally.

If we cannot resolve a dispute informally, you and Basis agree that any dispute arising out of or relating to these terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration shall take place in Sheridan, Wyoming, or by videoconference or telephone at your election, and shall be conducted in English.

You and Basis each waive the right to a trial by jury and the right to participate in a class action, class arbitration, or representative proceeding. The arbitrator may not consolidate claims of more than one person.

This arbitration agreement does not apply to claims that may be brought in small claims court, or to claims for injunctive relief relating to intellectual property.

You may opt out of this arbitration agreement by emailing support@basiswellness.com with the subject line "Arbitration Opt-Out" within thirty days of first accepting these terms. Opting out will not affect any other part of these terms or your use of the Platform.

If any part of this section is found unenforceable, the remainder shall continue to apply, except that if the class action waiver is found unenforceable, this entire arbitration section shall not apply.

15. Governing law

These terms are governed by the laws of the State of Wyoming, without regard to its conflict of law principles, except that the Federal Arbitration Act governs the arbitration section above.

16. Termination

We may suspend or terminate your access to the Platform at any time if you breach these terms or if we are required to do so by law. You may stop using the Platform at any time. See our Payment & Billing Consent page for how to cancel a subscription.

17. Changes to these terms

We may update these terms. Material changes will be notified by email to the address on your account, or by prominent notice on this page, at least fourteen days before they take effect. Continued use after that period constitutes acceptance.

18. Contact

Basis Wellness Developments LLC
30 North Gould Street, Suite N
Sheridan, Wyoming 82801, United States

Email: support@basiswellness.com
Phone: +1 (877) 239-5077