Payment & Billing Consent

Last updated: 7 August 2026

How payment works

When you submit your order, your payment method is authorised, not charged.

You are charged only if a licensed provider reviews your medical information, determines that treatment is clinically appropriate, and issues a prescription.

If a provider declines to prescribe, the authorisation is released and you are not charged. There is no separate consultation fee.

What your subscription includes

Your subscription price covers platform access, provider consultation and ongoing clinical oversight, medication, and delivery.

Subscription terms and automatic renewal

Basis is a subscription service. Your plan renews automatically at the end of each term until you cancel.

Available terms are shown at checkout and may include monthly and multi-month plans. Multi-month plans are charged in full at the beginning of each term, and renew automatically for a further term of the same length unless you cancel.

The price, term length and renewal date applicable to your plan are shown to you before you complete checkout, confirmed in your order confirmation email, and available at any time in your patient portal.

Your price does not change with your dose

GLP-1 treatment normally begins at a lower dose which is increased over time under the supervision of your provider.

Your subscription price does not change when your dose changes. The price you agree at checkout is the price you pay for the term you have chosen, whatever dose your provider prescribes.

We will give you at least 30 days notice of any general change to our pricing, and you may cancel at any time before it takes effect.

Cancellation

You may cancel at any time:

To avoid being charged for your next term, you must cancel at least 48 hours before your renewal date.

Cancellation takes effect at the end of your current paid term. Medication already dispensed will still be shipped to you.

We will confirm your cancellation by email. If you do not receive confirmation within one business day, please contact us.

Refunds

  • Medication that has already been dispensed cannot be returned or refunded. This is required by pharmacy law and applies to all compounded medication.
  • If you cancel a prepaid multi-month plan, we will refund on a pro rata basis for whole months of medication that have not yet been dispensed.
  • If a provider declines to prescribe, the authorisation on your payment method is released and you are not charged.
  • If your order is not dispensed for any other reason, you will receive a full refund.

To request a refund, email support@basiswellness.com. We aim to process approved refunds within five business days. Refunds are returned to the original payment method.

Billing descriptor

Charges will appear on your statement as BASIS WELLNESS.

If you do not recognise a charge, please contact us at support@basiswellness.com or +1 (877) 239-5077 before disputing it with your bank. We resolve almost all billing questions within one business day.

Failed payments

If a payment fails, we will attempt to charge your payment method again and will email you. If payment cannot be collected, your subscription may be paused or cancelled and your next shipment will not be dispensed.

Your consent

By completing checkout you consent to:

  • the authorisation and subsequent charge of your payment method as described above
  • automatic renewal of your chosen subscription term until you cancel

Contact

Email: support@basiswellness.com
Phone: +1 (877) 239-5077

Basis Wellness Developments LLC, 30 North Gould Street, Suite N, Sheridan, Wyoming 82801, United States