Privacy Policy

Last updated: 7 August 2026

1. Scope of this policy

This policy describes how Basis Wellness Developments LLC ("Basis," "we," "us") collects, uses and shares personal information through basiswellness.com and join.basiswellness.com.

Consumer health data is additionally covered by our Consumer Health Data Privacy Policy, which applies to residents of Washington, Nevada and Connecticut.

Protected health information held by your treating provider or dispensing pharmacy is governed by their own notices of privacy practices, which they provide to you directly.

2. Information we collect

Information you provide to us: name, email address, telephone number, shipping and billing address, date of birth, and information you submit in your medical intake, including height, weight, body mass index, medical history, current medications and allergies.

Information collected automatically: IP address, device type, browser type, operating system, pages visited, time spent on pages, referring URL, and advertising identifiers including click identifiers such as gclid and fbclid.

Information from third parties: treatment status and order status from our provider network and pharmacy partners; payment confirmation and card details in tokenised form from our payment processor; delivery status from shipping carriers.

3. How we use your information

to route your medical intake to a licensed provider in your state
to facilitate the prescribing, dispensing and delivery of medication
to process payments and manage your subscription
to provide customer support
to send transactional communications about your order, treatment and account
to send marketing communications where you have opted in
to measure the effectiveness of our advertising
to detect and prevent fraud
to comply with legal, tax and regulatory obligations

4. Advertising and analytics

We use advertising and analytics technologies including Google Ads and Meta on our marketing website and checkout funnel.

We do not send your medical intake responses, diagnoses, medical conditions, body mass index, or the name or dosage of any medication prescribed to you to any advertising platform.

Where a purchase or conversion event is shared with an advertising platform for measurement purposes, it does not include clinical detail. Sensitive health information is not used for advertising targeting.

We have disabled features that would automatically transmit identifiable form data to advertising platforms, including Google Enhanced Conversions and Meta Automatic Advanced Matching.

You may opt out of marketing communications at any time using the unsubscribe link in any marketing email, or by emailing support@basiswellness.com.

We share personal information with:

Independent licensed healthcare providers contracted through Locumtele, for clinical evaluation and treatment
Rush Pharmacy, a licensed compounding pharmacy, for dispensing and shipping
Remedora, our telehealth platform provider, for order management and record keeping
Stripe, our payment processor, for payment handling
Service providers including hosting, email delivery and customer support tools, under written contract and only as needed to perform services for us
Legal and regulatory authorities, where required by law or to protect rights and safety
A successor entity, in the event of a merger, acquisition or sale of assets, subject to this policy

We do not sell your personal information.

6. Data security

We use administrative, technical and physical safeguards designed to protect your information, including encryption in transit, access controls and contractual requirements on our service providers.

No system is perfectly secure and we cannot guarantee absolute security.

7. Data retention

We retain personal information for as long as necessary to provide services to you and to comply with legal, tax and medical record retention obligations. Medical records held by your treating provider are retained in accordance with applicable state requirements, which are typically between six and ten years.

8. Your privacy rights

Depending on the state in which you reside, you may have the right to:

know what personal information we have collected about you
access a copy of that information
correct inaccurate information
delete your information, subject to legal retention requirements
opt out of the sale or sharing of personal information, or of targeted advertising
limit the use of sensitive personal information
appeal a decision we make about your request

We will not discriminate against you for exercising any of these rights.

To exercise a right, email support@basiswellness.com or call +1 (877) 239-5077. We will verify your identity before acting on a request and will respond within the timeframe required by applicable law, usually within 45 days.

If we decline your request you may appeal by replying to our response. If your appeal is denied you may contact the Attorney General in your state.

9. Children

The Platform is not intended for anyone under 18 and we do not knowingly collect personal information from children. If you believe a child has provided us with information, contact support@basiswellness.com.

10. Changes to this policy

We will post any changes on this page with an updated date. Material changes will be notified by email.

11. Contact

Basis Wellness Developments LLC
30 North Gould Street, Suite N
Sheridan, Wyoming 82801, United States

Email: support@basiswellness.com
Phone: +1 (877) 239-5077